Chip Bell
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Chip Bell
Key Topics:
  • Customer Loyalty
  • Consumer Trends
  • Innovative Service
  • Service Recovery
  • Customer Strategy
  • Consumer Trend
  • Customer Expectations
  • Customer Experience
  • Partnering with Clients
  • New Normal Customer
  • Service Delivery
  • Bio Info:

    Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, and vocal customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Always customer-centered, Bell customizes his presentations to meet unique organizational needs through a detailed background study and phone interviews to better understand specific audience challenges.

    A world renowned authority on customer loyalty and service innovation, he has written over 400 articles for business journals and magazines. He has appeared live on CNN, CNBC, CNN, Fox, Bloomberg TV, ABC, and his work has been featured in Fortune, Business Week, Forbes, Fast Company,Inc. Magazine, and Entrepreneur. Dr. Bell is author of six national and international best-selling books including: Managing Knock Your Socks off Service; Customers as Partners; Magnetic Service; Managers as Mentors, Take Their Breath Away and Wired and Dangerous: How Your Customers Have Changed and What to Do about It. His books have been endorsed by the CEO or presidents of such service greats as Zappos, Starbucks, Ritz-Carlton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A and Southwest Airlines. Leadership Excellence Magazine recently listed him among the top 30 thought leaders in America.

    Innovative Service: Strategies for Creating Growth and Bottom Line Impact
    Service innovation paves the way for a “take their breath away” experience that can overcome customer resistance to price during challenging economic times. It requires a contemporary understanding of “responsible freedom” (empowerment) plus leadership practices drawn from the R&D/inventive world. Based on Bell’s best-selling book,Take Their Breath Away, this lively, provocative session draws on his more than 20 years working with top leaders from the world’s leading brands to help them stay ahead of the competition by maintaining best-in-breed service innovation strategies. Attendees leave with countless cutting-edge techniques and a head full of ideas for either reinventing or reigniting the service experience they deliver to those they serve. Frontline employees gain competence and courage to start innovating; leaders gain insights and wisdom in ways to add creativity to their approaches and ingenuity to their culture.

    Wired and Dangerous: How Your Customers Have Changed & What to Do About It
    Your customers have been forever changed by a perfect storm—the convergence ofanxietycreated by a resilient and tough recession,frustrationfostered by too much high tech service without high touch, and thepowerof being able to voice their displeasure instantly to thousands via social media. Organizations that recognize the emerging “customer revolution” and adjust to this new normal customer will thrive; those that continue to use the old "tired and true" methods of the past will fail. And, since word of mouse (social media) today has five times the impact of word of mouth, it requires rethinking strategies, tactics, philosophies and practices. Based on Bell’s international best-selling book, attendees learn proven techniques needed to drive business growth and reputation. The book won both a 2012 Axiom Business Award and the 2012 IPPY Book Award. It was the #1 best-selling customer service book on Amazon.

    Customers as Partners: Building Profitable Professional Relationships That Last
    Distinctive service in the professional or B2B world can be vastly different than the approach used by a merchant to win a consumer. For the business-to-business world and/or the space of sophisticated products or specialized expertise, the path to success has become a long-term, profitable relationship, not just a glitzy experience. When those you serve feel like valued partners in a power-free relationship, their expectations are more realistic, they are more forgiving of mistakes, more ardent advocates, and their economic investment in the firm or organization deepens. Research convincingly demonstrates it is the depth of the relationship, not the quality of the product or expertise, which retains the relationship. Even in the B2B world with its extreme price-sensitivity and the watchful eye of purchasing czars, the quality of the relationship has become a key component in how value is defined. Based on his international best-selling bookCustomers as Partners, Dr. Chip Bell’s insightful, fresh program provides audiences with provocative, yet practical tools, tips and techniques for building profitable relationships that last.

    Leaders as Mentors: Building Partnership for Learning
    In a world where overnight obsolescence threatens skills and knowledge, success calls for creative ways to foster learning, improvement and everlasting experimentation. The new leader will focus on creativity rather than control and helping associates get smart, not just get ahead. Since learning requires trial and error, and leaders are the decision-makers on raises and promotions, how can a leader carry out an insight goal from an in charge role? Based on Dr. Bell’s international best-selling, award-winning book, this hard-hitting skill-building session arms leaders with new views of leveling the learning field while providing concrete perspectives and practical techniques for leading employee growth. The third edition (co-authored with Marshall Goldsmith) will be in bookstores Spring, 2013.


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    Travels From:
  • Innovative Service: Strategies for Creating Growth and Bottom Line Impact
  • Wired and Dangerous: How Your Customers Have Changed & What to Do About It
  • Customers as Partners: Building Profitable Professional Relationships That Last
  • Leaders as Mentors: Building Partnership for Learning
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