At the ripe
old age of 22, Hal Becker became the top ranked salesperson among 11,000 others
at Xerox Corporation. A few years later, he launched the highly successful
Direct Opinions, one of the world’s first customer service telemarketing firms.
Shortly thereafter, he was diagnosed with terminal cancer. He conquered that,
too. In the roughly twenty years since, Becker has spent most of his time
lecturing and presenting seminars in all parts of the world and authoring a
series of books. His "Can I Have 5 Minutes of Your Time?" is used as
a kind of sales bible in many corporations, while his "At Your Service"
has become something of the national authority on the power and importance of
good customer service.
As an
internationally known expert on sales and customer service, a best-selling
author, and a dynamic and entertaining speaker, Hal Becker makes more than 150
presentations a year to organizations that include IBM, Disney, Blue Cross,
AT&T, Nordstrom, New York Life, American Greetings, Continental Airlines,
U.S. Post Office and hundreds of other companies and associations.
At the young age of only 22, Hal became the #1 Salesperson among a national
sales force of 11,000 at Xerox Corporation. Six years later in 1983, it was
that same passion and energy that helped him survive terminal cancer only
months after launching Direct Opinions, one of the first customer service
telemarketing firms which now conducts over 2,000,000 calls per year with
offices throughout the U.S. and Canada.
In 1990 Hal sold Direct Opinions to devote time for presenting lectures and
seminars around the world and to promote his national bestseller Can I Have 5
Minutes of Your Time? which is now in its 12th printing and is used by many
corporations as their "Sales Bible." He has also authored another
run-away bestseller At Your Service, one of the nation's foremost books on customer
service. He has been featured in publications including The Wall Street
Journal, Success, Inc. Nations Business and hundreds of newspapers and Radio/TV
stations around the world.
Hal also founded the nonprofit Cancer Hotline of Cleveland, a telephone service
that provides support and information for cancer patients and their families.
(He donates proceeds of his books to this cause.)