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Kenneth Blanchard
Raving Fans: A Revolutionary Approach to Customer Service

Kenneth Blanchard is an American author and expert on management. His book The One Minute Manager has sold over 13 million copies and has been translated into 37 languages. He has coauthored over 30 other best-selling books and is known as the "chief spiritual officer" of The Ken Blanchard Companies (KBC), an international management training and consulting firm that he and his wife founded together.  

Dr. Blanchard has received worldwide recognition for his phenomenal best-selling book, The One Minute Manager, co-authored with Spencer Johnson. Selling more than seven million copies worldwide, The One Minute Manager has been translated into more than 25 languages and is regarded as one of the most successful business books of all time. In addition, Dr. Blanchard has written several other successful books, including five more within The One Minute Manager Library. He also co-authored The Power of Ethical Management, with Dr. Norman Vincent Peale. In 1992, he released Playing the Great Game of Golf followed by Raving Fans: A Revolutionary Approach to Customer Service, co-authored with Sheldon Bowles.

Ken’s impact as a writer is far reaching.  His best-selling book  The One Minute Manager, co-authored with Spencer Johnson, has sold more that nine million copies worldwide and is still on the best-seller lists.  The One Minute Manager has been translated into more that 25 languages and is regarded as one of the most successful busDr. Blanchard has received worldwide recognition for his phenomenal best-selling book, The One Minute Manager, co-authored with Spencer Johnson. Selling more than seven million copies worldwide, The One Minute Manager has been translated into more than 25 languages and is regarded as one of the most successful business books of all time. In addition, Dr. Blanchard hiness books of all time.  In addition, Dr. Blanchard has written several other successful books, including five more within The One Minute Manager Library.  He coauthored The Power of Ethical Management (1988) with Dr. Norman Vincent Peale.  In 1992, he released Playing the Great Game of Golf, followed by Raving Fans: A Revolutionary Approach to Customer Service, coauthored with Sheldon Bowles.  In 1994 Ken released We Are the Beloved, a book about his spiritual journey, and Three Keys to Empowerment (1999) with Alan Randolph and John Carlos, Managing by Values (1997) with Michael O’Connor, and Mission Possible: Creating a World Class Organization (1997) with Terry Waghorn. Gung Ho!, (1998) coauthored with Sheldon Bowles, has been on best seller charts since it release.  Ken’s latest book leadership by the book, coauthored with Bill Hybels and Phil Hodges is sure to make many best-seller lists.

Dr. Blanchard is also chairman of Blanchard Training and Development, Inc., a full-service management training and consulting company which he and his wife Dr. Marjorie Blanchard founded in 1979 in San Diego, California. He is also a visiting lecturer at his alma mater Cornell University, where he is a trustee emeritus of the Board of Trustees.

Ken has received a multitude of awards and honors for his contributions in the field of management and leadership. In 1991, the National Speakers Association awarded him its highest honor, the "Council of Peers Award of Excellence". In 1992, Dr. Blanchard was inducted into the HRD Hall of Fame by Training Magazine and Lakewood Conferences, and also received the 1992 Golden Gavel Award from Toastmasters International.

When Ken speaks, he speaks from the heart with warmth and humor. His unique gift is to speak to an audience and communicate with the heart of each person as if they were alone together. He is a polished storyteller with a knack for making the seemingly complex easy to understand.


Key Topics
Leadership
Change
Management
Programs
Creating Raving Fans: Satisfied Customers Just Aren't Good Enough
Personal Excellence: Where Achievement and Fulfillment Meet
Managing the Journey: Understanding and Implementing Change
The Power of Ethical Management
Travels From
California
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